Privacy Policy
This policy explains what information we collect through this website, why we collect it, and how we handle it. Questions about your personal information can be directed to the contact below.
Who we are
ASAP Plumbing & Civil Works Ltd, 3 Eben Nikoi Kotei Avenue, Ashaley Botwe, Accra, Ghana (Ghana Post GPS GD-089-6177). Questions about this policy can be sent to asapghltd@gmail.com.
What we collect and why
When you submit our service-request form, we collect your name, phone number, optional email address, location or neighbourhood, preferred contact method, and your description of the problem. For maintenance-assessment requests we also ask for your organisation and type of facility. For projects we also collect the project type, stage, expected start, units/floors and your role. We use these details to respond, assess and deliver work. We record campaign identifiers and source information attached to an enquiry to understand where requests originate. With optional measurement consent, source information can be preserved across pages in this browser session.
If you call, WhatsApp or email us directly, we receive whatever information you choose to share through those channels, which are also governed by the privacy policies of your telephone provider, WhatsApp (Meta) or your email provider respectively.
What we do not do
- We do not sell or rent your information to anyone.
- We do not use your details for marketing you have not agreed to.
Analytics
We measure how the website is used — for example, which pages are visited and whether visitors tap our phone number — using privacy-conscious, cookieless measurement that does not identify you personally and does not follow you to other websites.
With your consent (the choice bar shown on your first visit), we also use Google Analytics and Google Ads measurement cookies to understand which searches and advertisements lead to enquiries. You can decline, and the site works exactly the same. Use Cookie settings in the footer to withdraw optional measurement consent. We do not send enquiry names, telephone numbers, email addresses or messages to Google. Enhanced conversions and offline customer-data uploads are disabled.
How long we keep enquiry information
Website enquiry details and notes are deleted after 24 months. Anonymous website event records are retained for 400 days, security audit logs for 12 months, rate-limit counters for 24 hours, and admin sessions for up to 12 hours. Restricted backup copies expire after 30 days. Contract and statutory accounting records are managed separately. You can ask us to delete your details at any time using the contact information above.
Processing and safeguards
Cloudflare provides hosting and database infrastructure. When configured, Resend delivers enquiry notifications; Google provides optional analytics. These providers may process data internationally. Access to the enquiry dashboard requires authentication; access and changes are audited. Contact us to request the current data-controller registration position and information about international processing arrangements.
Your rights
Under the Data Protection Act, 2012 (Act 843), you may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us at asapghltd@gmail.com and we will respond to your request.
Changes to this policy
If we change how we handle personal information, we will update this page. This policy was last updated in September 2026.